Where and when should I arrive?
Lumina Borealis is located at:
Fort Henry National Historic Site of Canada,
1 Fort Henry Drive
Plan to arrive 15 minutes before your tour time.
PARKING: Fort Henry has limited parking on site. If parking is full, please park downtown Kingston and use the Lumina Borealis shuttle bus. Shuttle bus pickups take place in front Visitor Information Centre located at 209 Ontario street.
Alternatively, the shuttle will also pick up groups at the bottom of Fort Henry Hill where a warming station is located to enjoy while you wait.
SHUTTLE BUS STOP #1 – DOWNTOWN KINGSTON
• Visitor Information Center at 209 Ontario St. (Across from City Hall), Kingston, Ontario
• First departure at 4:30 PM.
• Departs every 15 minutes.
• Takes approximately 15 minutes to get to Lumina Borealis from bus departure time.
SHUTTLE BUS STOP #2 – BOTTOM OF FORT HENRY HILL
• Departs every 15 minutes.
• Takes approximately 5 minutes to get to Lumina Borealis from bus departure time.
What are your opening hours?
Lumina Borealis is open at dusk on select nights from December 1 to February 19, 2018. View calendar here.
Who can visit the experience? Is it suggested for children and seniors?
Lumina Borealis is a family friendly event suitable for all members of the family. You must be able to walk on a meandering outdoor trail approximately 1 km long. The pathway is designed to accommodate mobility aids such as all-terrain wheelchairs, however, as weather conditions change so might the ground conditions.
How long does it last?
Lumina Borealis will take approximately 45 to an hour minutes to complete.
Is there a lot of walking involved?
Lumina Borealis is a walking tour through some interactive elements over approximately 45 minutes to an hour or about 1 km.
Is the path stroller-friendly and accessible for people with reduced mobility?
The experience takes place outdoors and on paths that are not paved, with uneven ground conditions that may change with the weather. Use of all-terrain mobility equipment is highly recommended.
For more information or details about the path, please contact us at: email@example.com , 800-437-2233 or 613-543-4328.
I accompany someone with limited mobility. Do I have to pay for my ticket?
Companions accompanying a visitor with a disability will be permitted complimentary admission when their assistance is necessary for the party with a disability to visit the site. Please identify yourself at our admissions gate when the person with limited mobility checks in.
Can I take photos?
Yes you are encouraged to take photos and share on social media, but please avoid using a flash.
How should I dress?
The temperatures feel much colder at Fort Henry are we are located on the water where it is typically windier than in downtown. Snow pants, mitts, hats and warm boots are highly recommended to best enjoy this magical winter experience.
Can we eat there?
Enjoy a variety of drinks and hot snacks (e.g. hot pretzels, chilli and a bun, cookies) that will be sure to please your taste buds, baked right at Fort Henry by the heritage site’s baker.
Are there washrooms?
Yes, public washrooms are available in the Upper Fort and in the Frost Parade area.
Why should I purchase my ticket ahead of time?
Tours of the Lumina Borealis experience are by timed entry with individual time slots spaced 15 minutes apart. Each time slot also has a limited capacity of 225 people.
Tickets are purchased for a specific tour time and date. Advance ticket purchase means you can plan for your preferred date and at the time convenient to you – subject to availability.
Either print your ticket or have it available on your mobile device so our staff can scan you in at your reserved tour time.
Can I buy my ticket when I arrive?
Yes, tickets can be purchased at the ticket booth upon arrival subject to availability.
There is a time on my ticket. What does it mean?
The time is your tour time. With specific times for entry it means that each group has a certain number of people in the group. This will maximize your experience and prevent crowding ensuring that you have an enjoyable visit. An Event Ambassador will greet you at the gate and direct you to the specified location for your tour time.
Can I visit the experience many times with the same ticket?
No, your ticket is valid for one entry only, at the time and date indicated on the ticket.
Do you have group rates?
We do not offer group rates. 2018 pricing is as follows:
• Adult / Senior (13 yrs +) $16 +$1.50 + HST = $19.78
• Youth (6-12 yrs) $12 + $1.50 + HST = $15.26
• Child (5 yrs & under) FREE
Fees + online service fee + HST.
What happens if I arrive late?
If you arrive past your tour time, our team will do their best to accommodate you in the next available time. On busy nights, there could be a significant wait time as most time slots book up completely. We suggest that you plan to arrive at Fort Henry at least15 minutes before your tour time.
What happens in the event of bad weather?
Lumina Borealis will be open rain or shine…or snow. In the event of severe weather, we reserve the right to delay departures for up to 30 minutes in order to ensure the safety of our visitors and staff. We ask that you arrive at the ticketing office at the time shown on your ticket. If we need to cancel one or multiple departures, your tickets will be exchanged or refunded.
In the event of severe weather, Lumina Borealis may be closed for visitor and staff safety. Any closure will be communicated via Social Media. If you have booked your tickets online, an alert will also be sent to your email address.
If you are unable to attend due to weather, we will do our best to reschedule your tickets to another time. Contact Customer Service at 800-437-2233 or 613-543-4328.
Why is it not possible to visit during the day?
Lumina Borealis is a multi-media, multi-sensory experience that needs darkness to be enjoyed. Open from 5:00 p.m. to 9:00 p.m. (start time of the last tour is 8:15 p.m.; additional times may be added as required to fulfil demand).
Is it possible to get an exchange or refund?
Tickets are non-refundable unless we close the site. Contact the Customer Service team at 800-437-2233 if you need to reschedule your tour time. Reschedule options are subject to availability.
Are there hotelS NEARBY?
There are several hotels in Kingston offering overnight stays that allow you to make your trip a magical experience. Hotels include: All Suites Whitney Manor, Ambassador Hotel & Conference Centre, Delta Hotels Kingston Waterfront, Green Acres Inn, Holiday Inn Express + Suites, Holiday Inn Kingston Waterfront, Ramada Kingston Hotel & Conference Centre, Residence Inn By Marriott Kingston Hotel Water’s Edge, The Secret Garden Inn and Thriftlodge Kingston.
Please contact hotel directly for more details.
Are there options for dining nearby?
Make your evening complete and dine before or after your Lumina Borealis experience. Show your Lumina Borealis ticket at Chien Noir, Atomica, Harper’s or Dianne’s and get your choice of a selected complimentary glass of wine, craft beer or dessert with the purchase of an entrée (certain restrictions may apply).
Check out menus and make your reservation online to ensure your choice of restaurant and time.
LUMINA BOREALIS RULES:
• Stay on the marked path and route at all times
• Use a baby carrier preferably or a stroller adapted to rough terrain
• Do not use a flashlight or camera flash
• Wear suitable footwear for walking on uneven terrain
• Entire site is SMOKE FREE. Parking lot is the ONLY designated smoking area
• Pets are not allowed but Service animals are welcome.
• Have fun!
Thank you to our PARTNERS