Where and when should I arrive?
Lumina Borealis is located at:
Fort Henry National Historic Site of Canada,
1 Fort Henry Drive
PARKING: Fort Henry has limited parking on site. We will be offering a free shuttle service that will pick up groups at the bottom of Fort Henry Hill where a warming station is located to enjoy while you wait.
SHUTTLE BUS STOP – BOTTOM OF FORT HENRY HILL
• Departs every 15 minutes.
• Takes approximately 5 minutes to get to Lumina Borealis from bus departure time.
Who can visit the experience? Is it suggested for children and seniors?
Lumina Borealis is a family-friendly event suitable for all members of the family. You must be able to walk on a meandering outdoor trail approximately 1 km long. The pathway is designed to accommodate mobility aids such as all-terrain wheelchairs, however, as weather conditions change so might the ground conditions.
How long does it last?
Lumina Borealis will take approximately 45 minutes to an hour to complete.
Is there a lot of walking involved?
Lumina Borealis is a walking tour through some interactive elements over approximately 45 minutes to an hour or about 1 km.
Is the path stroller-friendly and accessible for people with reduced mobility?
The experience takes place outdoors and on paths that are not paved, with uneven ground conditions that may change with the weather. Use of all-terrain mobility equipment is highly recommended.
For more information or details about the path, please contact us at: email@example.com , 800-437-2233 or 613-543-4328.
I accompany someone with limited mobility. Do I have to pay for my ticket?
Companions accompanying a visitor with a disability will be permitted complimentary admission when their assistance is necessary for the party with a disability to visit the site. Please identify yourself at our admissions gate when the person with limited mobility checks in.
Can I take photos?
Yes you are encouraged to take photos and share on social media, but please avoid using a flash.
How should I dress?
The temperatures feel much colder at Fort Henry are we are located on the water where it is typically windier than in downtown. Snow pants, mitts, hats and warm boots are highly recommended to best enjoy this magical winter experience.
Can we eat there?
Enjoy a variety of drinks and hot snacks that will be sure to please your taste buds. Homemade fudge, cookies, popcorn, and pretzels are available in Mrs. Henry’s Treat Shop along with hot chocolate and other items at Borealis Bakery after your Lumina Borealis experience.
Are there washrooms?
Yes, public washrooms are available in the Upper Fort and in the Frost Parade area.
Can I buy my ticket when I arrive?
Yes, tickets can be purchased at the ticket booth upon arrival subject to availability.
Can I visit the experience many times with the same ticket?
No, your ticket is valid for one entry only, for the date indicated on the ticket.
What happens in the event of bad weather?
Lumina Borealis will be open rain or shine…or snow. In the event of severe weather, we reserve the right to delay departures for up to 30 minutes in order to ensure the safety of our visitors and staff. If we need to cancel one or multiple nights, your tickets will be exchanged or refunded.
In the event of severe weather, Lumina Borealis may be closed for visitor and staff safety. Any closure will be communicated via Social Media. If you have booked your tickets online, an alert will also be sent to your email address.
If you are unable to attend due to weather, we will do our best to reschedule your tickets to another time. Contact Customer Service at 800-437-2233 or 613-543-4328.
Why is it not possible to visit during the day?
Lumina Borealis is a multi-media, multi-sensory experience that needs darkness to be enjoyed. Open from 5:00 p.m. to 9:00 p.m.
Is it possible to get an exchange or refund?
Tickets are non-refundable unless we close the site. Contact the Customer Service team at 800-437-2233 if you need to reschedule your tour time. Reschedule options are subject to availability.
Are there hotelS NEARBY?
There are several hotels in Kingston offering overnight stays that allow you to make your trip a magical experience. Hotels include: All Suites Whitney Manor, Ambassador Hotel & Conference Centre, Delta Hotels Kingston Waterfront, Green Acres Inn, Holiday Inn Express + Suites, Holiday Inn Kingston Waterfront, Ramada Kingston Hotel & Conference Centre, Residence Inn By Marriott Kingston Hotel Water’s Edge, The Secret Garden Inn and Thriftlodge Kingston.
Please contact hotel directly for more details.
What other activities are available at Lumina Borealis?
You can join Improbable Escapes to test your elf skills in their 30 minutes escape room titled Elf Yourself, as you test toys, string lights, and race to capture the ultimate elf honour. Note this is not included in your Lumina Borealis admission.
For more information, you can visit, www.improbableescapes.com/elfyourself
LUMINA BOREALIS RULES:
• Stay on the marked path and route at all times
• Use a baby carrier preferably or a stroller adapted to rough terrain
• Do not use a flashlight or camera flash
• Wear suitable footwear for walking on uneven terrain
• Entire site is SMOKE FREE. Parking lot is the ONLY designated smoking area
• Pets are not allowed but Service animals are welcome.
• Have fun!
Thank you to our PARTNERS